19

Years of Service

400+

Departments

We are on a mission to serve and protect the communities that we love and endure!


A diagram of how firetext works is shown

With over 50 years combined experience in the emergency service, we understand the importance of effective communication. When your main paging systems fails, having a reliable backup plan is mission critical. That is why we have developed and distributed an ever advancing service to emergency personnel nationwide. With FireTEXT, you and your department will be able to respond faster to emergency calls, thus saving lives and property. We are here for you, so you can be here for them. 

FireTEXT® was first started by Custom Communications, LLC in early 2006. In 2012, FireTEXT Dispatch Solutions, INC. was started and grew to evolve to what it is now, a mobile application and online dispatching service. Our motivation has always been to better serve and protect our communities nationwide each and every day, no matter the circumstances. FireTEXT® is a non-profit 501 (C) organisation.

Frequently Asked Questions

What exactly is FireTEXT®? 

FireTEXT® is a web based program, designed and distributed by Custom Communications LLC, that sends a text message to emergency responders cell phones notifying them of emergencies. These messages are sent from a computer or smartphone using a SUPER easy and VERY convenient web site. You will receive a message from dispatch advising of the location and type of call.

Is FireTEXT® right for my department?

Yes! FireTEXT® is a valuable tool to all departments, including small rural volunteer fire service to large EMS providers. Providing service to sheriff’s office and local police department, FireTEXT® has you covered. For emergency and non-emergency messages, FireTEXT® can send a wide verity of message types to your department.

How does FireTEXT® work?

Emergency messages are transmitted from dispatch centers, staffed stations, or end users mobile device giving detail information about a call.

Non-emergency messages are transmitted in the same manner giving detail messages to the end users.

How much does FireTEXT® cost?

Our basic plan starts at only $1 a day and is billed annually. Click here for detail pricing. 

Can I access FireTEXT® if I am not on a department or associated to a agency?

No, Our service is for emergency services. We do however have non emergency services such as churches and sport teams using our service. But generally speaking the public does not have access to receive messages from 911. 

How does our department sign up for FireTEXT®?

Simple! Fill out a online form for your department information, once we have your department information, we will contact you with your log in information. SIGN UP