FireTEXT® Privacy Policy

Effective Date: July 18, 2026

FireTEXT® ("FireTEXT," "we," "our," or "us") values your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the FireTEXT website, mobile applications, and related emergency communication services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Privacy Policy

FireTEXT® provides emergency communication, incident management, responder accountability, weather notifications, public safety messaging, and related services to public safety agencies, emergency responders, government organizations, businesses, and the public.

Our Services include, but are not limited to:

FireTEXT® 911
FireTEXT® 411
FireTEXT® Signal
FireTEXT® Community
FireTEXT® Connect
FireTEXT® Console
FireTEXT® Weather
FireTEXT® Alert Notifications
FireTEXT® Dispatch Services
FireTEXT® Mobile Applications
FireTEXT® Web Applications
FireTEXT® APIs and Integrations
FireTEXT® Websites, including www.firetext.net

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

Personal Information

You may voluntarily provide information including:

Name
Email address
Phone number
Mailing address
Organization or agency
Job title
Account credentials
Customer support requests

Emergency Communication Information

Depending on your organization's configuration, FireTEXT may collect:

Emergency notifications
Incident records
Dispatch communications
Agency assignments
Response acknowledgments
Incident participation
Message history

Location Information

FireTEXT provides emergency response and responder accountability features that rely on location services.

When permitted by your agency and your device settings, FireTEXT may collect your device's precise location:

While the application is actively in use.
While the application is running in the background during active emergency incidents, responder activities, or agency-authorized operations.

Background location collection is used solely to support emergency response functions, including:

Sharing responder locations with authorized dispatchers.
Displaying responder locations to authorized incident commanders.
Coordinating emergency operations.
Improving responder safety.
Supporting responder accountability.
Providing navigation and routing assistance.
Assisting with incident management.
Providing agency-approved location-based emergency features.

Location information is visible only to authorized personnel within your agency who have permission to access incident information.

FireTEXT does not use your location for advertising, marketing, profiling, or the sale of personal information.

Background location collection occurs only when required to provide emergency response functionality and may be disabled through your device settings; however, disabling location permissions may limit or prevent certain emergency response features from functioning properly.

Automatically Collected Information

When using our Services, we may automatically collect:

Device model
Operating system
Browser type
IP address
Device identifiers
Application version
Crash reports
Diagnostic logs
Usage statistics
Network information
Date and time of access

This information helps us improve system reliability, troubleshoot issues, maintain security, and enhance performance.

3. How We Use Your Information

We use collected information to:

Deliver emergency communication services
Provide dispatch functionality
Coordinate emergency response
Improve responder safety
Manage user accounts
Authenticate users
Send alerts and notifications
Respond to customer support requests
Improve our products and services
Detect fraud or unauthorized access
Maintain system security
Comply with applicable laws and legal obligations

4. Information Sharing

FireTEXT does not sell your personal information.

We do not sell, rent, release, or transfer SMS consent information or phone numbers to third parties for marketing purposes.

We may share information only as necessary with:

Authorized Public Safety Agencies

Including:

Fire Departments
EMS Agencies
Law Enforcement Agencies
Emergency Management
Public Safety Organizations
Government Agencies
Authorized Dispatch Centers

Authorized Responders

Location information and incident information may be shared with authorized responders participating in an active emergency incident.

Service Providers

We may share information with trusted service providers that assist us with:

Cloud hosting
SMS delivery
Email delivery
Mapping services
Customer support
Data storage
Security monitoring

These providers are contractually required to safeguard your information.

Legal Requirements

We may disclose information when required by law or when necessary to:

Comply with legal process
Respond to lawful requests
Protect public safety
Prevent fraud
Protect our rights
Protect users and responders

5. App Permissions

Depending on the features enabled by your organization, FireTEXT may request permission to access:

Precise Location
Background Location
Camera
Photos and Media
Microphone
Bluetooth
Notifications
Network Access

Permissions are requested only when necessary to provide FireTEXT functionality.

Users may revoke permissions through their device settings; however, doing so may limit certain features.

6. SMS Communications

If you consent to receive SMS messages, FireTEXT may send messages regarding:

Emergency alerts
Incident notifications
Business communications
Customer support
Service updates
Account notifications
Employment communications (if applicable)

Message frequency varies.

Standard message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

SMS consent is never sold or shared with third parties for marketing purposes.

7. Data Retention

FireTEXT retains information only as long as necessary to:

Provide Services
Maintain incident records
Comply with legal obligations
Meet agency retention requirements
Resolve disputes
Improve system reliability
Maintain audit logs

Retention periods vary depending on applicable laws, agency policies, and operational requirements.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Despite these efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access your information
Correct inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Opt out of marketing communications

Agency-managed accounts may require requests to be submitted through your organization.

10. Children's Privacy

FireTEXT is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Services

FireTEXT may use trusted third-party providers to operate portions of our Services, including cloud hosting, mapping, messaging, analytics, authentication, and notification services.

These providers process information only on our behalf and are required to protect your information.

12. Third-Party Websites

Our Services may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, the updated policy will be posted on this page with a revised Effective Date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

FireTEXT®

Website: https://www.firetext.net

Email: support@firetext.net

Phone: (870) 483-2535