FireTEXT® Security & Trust
Save lives. Respond faster.
Fire departments, EMS agencies and dispatch centers rely on FireTEXT® when seconds matter. Keeping the service available and your data safe is part of the same job.
Our security commitment
We build security into every part of FireTEXT®, from how users sign in to how every change is reviewed before it reaches you.
On November 13, 2026, the FBI issued an advisory (FLASH-20261113-001) warning that attackers are using AI tools to speed up intrusions into internet-facing systems. We take that seriously for everyone who serves emergency services. FireTEXT® has no indication that it was targeted or breached. We reviewed our platform against the advisory and continue to strengthen our defenses.
Defense in depth Deployed
Security at FireTEXT® is layered, so no single safeguard stands alone. Every protection below is active in production today.
Identity & access
Only the right people reach your department's data.
- Every request and real-time connection is authenticated
- Access can be revoked instantly, on every device
- Role-based permissions for responders, administrators and FireTEXT® staff
- Passwords are never stored in readable form
- Sign-in attempts are throttled to stop password guessing
Application security
Security is built in before code ever ships.
- Every code change is automatically checked for exposed credentials and common security flaws
- Changes that fail security checks cannot be released
- Third-party components are continuously checked for known vulnerabilities
- Hardened browser security headers on every response
Data protection
Your information stays private and accountable.
- All traffic is encrypted with TLS, and secure connections are enforced
- Our services only accept browser requests from FireTEXT® applications
- Administrative changes are recorded in an audit trail
Operations & resilience
Built for services that cannot go down.
- Continuous automated error and performance monitoring
- Rate limiting keeps the platform available under heavy or malicious traffic
- Security testing never touches live dispatch systems
- Public service status at status.firetext.net
Ongoing improvements In progress
Internal review in progress. These items are being worked on and are not yet complete. We will update this page as each one ships.
- Stronger access controls for department integrations In progress
- Additional browser protections for the web console In progress
- Platform resilience improvements In progress
- Ongoing third-party component updates In progress
- Mobile app security hardening In progress
Responsible disclosure
Found a potential security issue? Email us with a description and steps to reproduce. Please do not access other users' data, disrupt service, or test against live dispatch operations. We will acknowledge your report and keep you updated.
security@firetext.netTransparency note. The reviews referenced on this page are internal reviews by the FireTEXT® team, not independent penetration tests, audits or certifications. The "FireTEXT® Security Monitoring" badge is issued by FireTEXT® itself and is not a third-party attestation.
Last reviewed: November 14, 2026 · Reviewed quarterly and after any significant security change.